*CMO Customer Care Representative

Report onsite for Orientation on Friday 11/6 will be fully Remote starting on 11/9 for training and duration of assignment. Training attendance is mandatory. ORIENTATION REPORT TO ADDRESS = 3375 Koapaka St. Suite D-105 Honolulu HI 96819 ORIENTATION PLAN: - This will likely be ½ day where we will go over orientation issue equipment and test all system access. Once complete we will send the new hires home. - Once home we will have new hires set up their computers track time and join a teams meeting once they are set up so that we can confirm everything will be good to go for Monday training. Once confirmed the new hire will log off. We will track all computer set up time and include in hours for 11/06/26. *QUESTIONNAIRE* -List city/state at top of resume. MUST BE LOCAL TO HAWAII -Please list shift preference at top of resume. *Note: shifts are not garaunteed and will be assigned based off business needs* -For virtual positions candidates should expect to be on camera for all of training and then for any meetings. Please ensure they are able to on-camera when required. -Do they have reliable internet at home? Must have Hardwired internet with 25/3 upload/download speed. Please include SCREENSHOT at top of resume. -Do they have a quiet place to work at home remotely? Shift Schedules After Training is completed: -7a - 3:30p Monday - Friday: Need 2 for this shift -8a - 4:30p Monday - Friday: Need 3 for this shift -10:30a - 7p Monday - Friday: Need 6 for this shift Must Have Skills: -Match the pace of the caller -Empathy -Multi-task in regards to computer proficiency toggling through multiple programs toggling between 2 screens being able to talk/read interpret benefits problem solving calm demeanor IV/Offer Process: -Need to interview. *Any IV's requested will be via Teams on-camera approx. 30 mins* Schedule: All schedules will be M-F training will be M-F 7am-3:30pm local time post training contingents will transition to M-F with hours that they agree upon with the business. Bring your heart to work at CVS Health! Our Caremark Member Operations division of CVS Healths Pharmacy Benefit Manager business is onboarding Customer Care Representatives CCRs in your area! Are you interested and live within 75 miles / state of our Honolulu HI site located at Site: 3375 Koapaka St. Suite D-105 Honolulu HI 96819. If so consider this Contractor opportunity at CVS Health a Fortune 5 company. In this role you will be assisting members with their pharmacy benefit plans via incoming phone calls. You will take inbound calls and answer questions regarding prescription insurance medication coverage and mail order prescriptions so that our members better understand their coverage and options. You will have the opportunity to service a variety of clients and call types as our business is every changing and evolving. Through your skills and knowledge you will offer the solutions needed to help simplify their health care experience. You will have the opportunity to learn more about health care while expanding your own experiences and opening doors to additional opportunities within CVS! We offer Work from Home flexibility if you meet the criteria. Work from Home criteria includes but is not limited to maintaining your own internet with approved speed requirements secure workspace free from distractions and successful completion of the training program. Adherence to HIPAA and governmental compliance are required in this role. We have a comprehensive training program to ensure your success on the team. This includes an onsite orientation and virtual training of a minimum of 6 weeks. Training is created to allow you to experience hands on learning while also interacting with trainers self-paced modules and leadership engagement from day 1! Training location can vary by individual experience with onsite and WFH opportunities. Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work. We are currently offering full time schedules with an opportunity to do a split shift if interested. Required Qualifications: -1 year experience interacting with customers i.e. call center retail customer service environment hospitality industry military experience -Computer proficiency in Windows-based applications Preferred Qualifications: -Associates degree or equivalent experience -Ability to problem solve in a positive productive manner -Comfortable relating to customers in a patient helpful way that demonstrates a genuine concern for improving the customer quality of life -Reliability and compliance with scheduling standards -Ability to exhibit patience and empathy and express assurance and confidence -Strong customer service skills including courteous telephone etiquette and professionalism -Strong oral interpersonal and communication skills -6 months of healthcare experience Education: -High School Diploma or equivalent experience